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T24 System Manual Part 2: System Restore

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5 SYSTEM RESTORE

5.1 Error Messages And Reboot

If any errors are encountered during the initial operation, they are announced as a numeri-

cal code via the door station’s loudspeaker. The table below outlines possible reasons

for errors and troubleshooting solutions. If none addresses your issues, please contact

the MOBOTIX support team.

How to reboot the system:

Disconnect the door station from the power supply for approx. 30 seconds (for example,

by removing the network plug) and then repeat the operating steps you tried to carry

out previously.

Error code Error Solution

1 The door station’s internal battery

is empty

Ensure the door station is charged

continuously for at least one hour and

then reboot the system

2 Auto-conﬁguration is deactivated Activate auto-conﬁguration

(via video phone. See 2.4)

3 Internal error Reboot system. If this does not resolve

the issue, contact MOBOTIX support

4 Error during number entry

(e.g., Super PIN)– number too short

or too long

Repeat your entry

5 Processing error– card could not

be read

Repeat your entry

6 Card is not an admin card Use an admin card

8 Connection to card was interrupted–

card could not be set up completely

Repeat your entry and hold the card up

to the keypad longer

9 or higher Communication error

(for example, loose connection)

Check cabling. Reboot system

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Mobotix T24S Technical Information Page 82